Returns are possible within 14 calendar days from receipt of the order.
To process a return/exchange, you need to call 0 (800) 3 35 487 and provide the order details to process the return/exchange.
Required conditions for return:
- presence of an invoice (located in the parcel with the goods);
- presence of a photocopy of your passport and identification code;
- availability of filling out a return application (the manager will provide)
Conditions for returning goods of good quality:
According to current legislation, you can return a product of proper quality or exchange it in the following cases:
· the product has not been used and has no signs of consumer use: scratches, chips, abrasions, stains, etc.;
· the product is fully equipped and in its original packaging;
· all labels and factory markings are preserved;
· the product retains its presentation and its consumer properties
· less than 14 calendar days have passed since the receipt of the goods.
Please note that when exchanging/returning goods of good quality, shipping costs are paid by the buyer.
Conditions for returning goods of inadequate quality:
If you receive a product of inadequate quality, you can return or exchange it by following these steps:
· call 0 (800) 3 35 487, provide the order number and describe the problem situation.
· company employees will provide instructions on where to send photos of goods of poor quality;
· when agreeing on a return/exchange, shipping costs are borne by the seller.
Items that cannot be returned/exchanged:
· goods that have signs of wear and use;
· more than 14 calendar days have passed since the receipt of the goods.
After agreeing on the return/exchange with the manager, send the goods to the address Kiev, Vito-Litovsky Lane, 15or new post office No. 1, Kyiv, the manager will provide the recipient’s contacts.
In case of exchange of goods, a new order is sent to the buyer within 1-3 days.
When returning goods, funds are transferred by non-cash transfer to your bank card within 5 (five) days after receipt of the goods at the warehouse.
